Email verification problem??
Anonymous
22 Jan 2005 18:50:47 UTC
Topic 12373
(moderation:
The email address in your account data looks quite odd to me, containing two "@" (one right at the beginning) and a lot of chracters ("_....") following after the top level domain. Maybe there was something more in the clipboard when you pasted it than you intended, or whatver - the one currently in the database is definetly invalid.
And by the way: "Needless to say" - yes. Absolutely needless. We're doing what we can, and this is still test phase.
BM
Email verification problem??
)
I just sent a note to our database guys, they'll have a look (but maybe not at the weekend).
BM
BM
BTW: We are manually and
)
BTW: We are manually and gradually increasing the number of (test-) users as we are changing hardware and software to be able to handle more and more of them. Far more people than we expected and could handle signed up to show their interest in participating and we had (and still have) to hold them back to not break the project. So "waiting" for an account for weeks is not unusual in this phase. Once the door is open for the public, automatic account creation should work within minutes.
BM
BM
> Ok.... I *JUST* change the
)
> Ok.... I *JUST* change the email address again, making sure to clear the
> clipboard and slowly typed it in and now the wait begins.
I'm still seeing the old invalid address in the database, maybe it's not accepting any change to that odd thing. I'll let the PHP/DB guys sort this out, there's alway one more bug left....
BM
BM
Thank you for reporting this
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Thank you for reporting this problem. I suspect that there is a problem with some php code somewhere and I will look into it now.
I will let you know when the problem is fixed.
> I changed the email address
)
> I changed the email address on my E@H account and now, several hours later, my
> account is still at "pending verification" status.
I think the problem is that the email is not making it to your account for some reason (maybe spam filtering or something). I would suggest the you change your email back to the original or some other account and if you receive the email then every thing is working fine on our end.
I looked at the relevant code and tested my own account and every thing worked for me.
Bernd commented that your email address looked incorrect in the database but actually the email address is intentionally "munged" until the user varieties that the email account actually belongs to them.
> Needless to say this most distressing and disappointing that the whole email
> system for E@H seems to either be outright broken or just VERY VERY slow to
> the point where it's fast becoming a huge turnoff which if left unfixed, will
> hurt the project when it eventually goes "live".
The email system for E@H is not actually slow I think there is just a misunderstanding of how accounts get created. When you sign up on the APS website
http://www.physics2005.org/events/einsteinathome/index.html
you get put on a waiting list for an account. As soon as Bruce feels that our system is ready to handle more users (and computers) we add the next 2000 or so users on the waiting list. We are continuously working to improve our systems and eventually we expect that everyone who wants to contribute to E@H will be able to.
Thank you,
David Hammer
> One last problem, then I'm
)
> One last problem, then I'm done for the evening:
>
> I just upgraded the Client to 4.16 from 4.13 on a test PC and tried to
> download some work to test, and I'm now getting an "Invalid or missing account
> key, Visit this projects website to get an account key" when I try to attach
> to the E@H project under either version, as well as showing me as only being a
> member since today?!?
>
> Isin't this an account key?
> a2cbd1b2034db910828f176b87c3e1e5
> it's at the bottom of my account info page.
No that is your cross project ID. If you go to
http://einstein.phys.uwm.edu/home.php
log out and go back to
http://einstein.phys.uwm.edu/home.php
you can click that you do not know your account key and it will be emailed to you.
Shaktai, Thank you for all
)
Shaktai,
Thank you for all your help.
> (David an Bernd, I recently
)
> (David an Bernd, I recently received a couple of "extra" invites at different
> addresses. Since I won't be using them, I have no problem one of them being
> assigned to the broadband founder if that is cool with you guys.)
That is perfectly OK -- thanks for asking. If you signed up on the APS mailing list with several different email addresses and so you get several account keys, please give away the extra ones to whomever you like.
As soon as we finish investigating one last potential bug out of our application code (:-) and the 4.19 client has proven to be stable, I'll send out account keys to the remaining people on the APS sign up list.
Cheers,
Bruce