Can't get activation code?
Anonymous
24 Feb 2005 2:51:22 UTC
Topic 12679
(moderation:
> Hmmm, I have Verizon, but I had no problem getting an activation mail from
> Einstein, but maybe Verizon is blocking more now. I definitely cannot get an
> activation mail from CPDN on Verizon, so I had to use my work e-mail address.
> Sucks because cross-project ID doesn't work now...
I've asked our Network people to contact Verizon and ask to have einstein white-listed. This may take a day or so.
Cheers,
Bruce
Can't get activation code?
)
> Bruce and all,
>
> Thanks so much for your speedy attention. As it happens, the person posted
> back that he got E@H running; they didn't say how the problem was resolved.
> Anyhow, s/he is now a happily crunching member of the BABB team.
>
> Sorry to make extra work for you, but adding Ol' Al to their whitelist can't
> be a bad thing.
It turns out that this was our fault, not Verizon's. We had set up einstein.phys.uwm.edu to SEND mail but not to RECEIVE it. That violates internet mail standards, and so some ISPs such as Verizon were blocking our mail. As soon as we enabled RECEIVE this unblocked a lot of queued mail. So hopefully 99% of people who have not gotten their account keys in the mail will now get them (or be able to get them, at least!).
I think this was our biggest screw-up in the Einstein@Home launch. I'm sorry for the problems it caused.
Cheers,
Bruce